• How Do I Find Accommodation?

    Once you are in our web site just navigate via the search tool bar that shows, LOCATION, CHECK IN DATE, CHECK OUT DATE and then PRESS SEARCH. This will then list all properties available and then just click on your preferred Property for all details and you can book online or by ringing our friendly team in the office on 3408 1006 (Option 1).

  • What should we bring with us?

    Depending on the property, you will need to bring all linen/towels, pillow slips, bath towel, bath mat, hand towel, tea towel, beach towels etc. Alternatively, please see below for HIRE options.

  • Does the property have linen?

    Linen is supplied in SELECT properties only – please check the property listing details and enquire with the office if you are unsure.

  • Can we hire linen?

    YES – linen hire is available at a cost – please contact Linda from ‘Sweet Sheets Linen Hire’ direct on 0404 300 302.

  • How do I make a booking?

    This is very easy and once you have found the property required you can book online or by ringing our friendly team in the office on (07) 3408 1006 (Option 1).

  • When I book my accommodation, do I have to pay a deposit?

    Yes, a deposit is required to confirm the booking (by doing so you accept all terms and conditions) and is payable when making the booking. Payments can be via credit card details over the phone, online or direct deposit to the First National Trust Account.

  • When do I have to pay the balance of my accommodation?

    Balance of all outstanding monies is due 30 days prior to check in. Christmas School Holiday bookings, balance is due by the 1st November. Payment can be made by EFTPOS, MasterCard, Visa, direct deposit into our trust account or through booking online.

  • Can we have a late check out?

    Check out time out is 10.00am – late check out MAY be possible, please enquire on check in.

  • Can we have more people stay at the property than the amount advertised?

    No, due to insurance purposes we cannot allow any more people in a property than there are beds.

  • Can we have a function at the property?

    Small family gatherings are acceptable (please strictly adhere to our terms and conditions regarding noise). Large parties and functions are strictly prohibited at any of our properties.

  • Where do we collect keys for our holiday property?

    Key collection is from our office at 71 Welsby Parade, Bongaree.

  • Do we have to pay a security deposit?

    Some of our properties do require an upfront payment which will be refunded on check out if the property is left as per our terms and conditions section 18.

    After hours check ins will also require a security deposit to paid prior to collecting the keys from the after hours collection point at our office.

  • Can we collect keys after hours?

    Yes – After hours check ins will require a security deposit to paid prior to collecting the keys from the after hours collection point at our office – please arrange with our holiday department prior to arrival.

  • Can we bring along a pet?

    Our pet friendly properties are strictly (1) dog only and a pet fee does apply.

    Please see property listing details for properties that allow you to bring along your dog.

  • Can someone else collect the keys on our behalf?

    The registered guest will need to contact our office to arrange for another person to collect the keys on their behalf.

  • If I have to cancel due to COVID do I get a refund?

    This is a case by case, property by property basis.

    Most properties will offer a credit for a future booking but again, please check with the office.

  • Can we drive on the beach at Bribie Island?

    Yes – you must purchase a vehicle access permit before driving on the beach.

    This can be purchased online https://qpws.usedirect.com/qpws/ or at an over the counter kiosk.

    Please see Bribie Island National Park & Recreation Map https://parks.des.qld.gov.au/__data/assets/pdf_file/0028/163297/bribie-isl-rec-area.pdf